Support

DataMystic is committed to providing a variety of ways to contact us for technical support. In addition to our standard technical support, we also offer Premium Support for companies who require immediate access to senior technicians.

Other resources

• FAQ (Frequently Asked Questions)
• White papers and Documentation Delivery Service
• User discussion forums

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Before you contact support...

We pride ourselves on the quality of our support - but first - please try to resolve your problem by:

• Lost your password?
• Read the Help file provided with the software (press F1 to access it when the application is open). The help files are extensive and will often solve your problem if you take the time to read them
• For consulting work to develop TextPipe filters for TextPipe please see our Professional Services page.

Support via email

Send to Support2@DataMystic.com

Support by phone

Our Technical Support team is available Monday to Friday, 9am - 12:30pm and 2pm - 5pm Australian Eastern Standard Time (AEST, GMT+10 hours):