DataMystic is committed to providing a variety of ways to contact us for technical support. In addition to our standard technical support, we also offer Premium Support for companies who require immediate access to senior technicians.

Other resources

Before you contact support...

We pride ourselves on the quality of our support - but first - please try to resolve your problem by:

  • Lost your password?
  • Read the Help file provided with the software (press F1 to access it when the application is open). The help files are extensive and will often solve your problem if you take the time to read them
  • For consulting work to develop TextPipe filters for TextPipe, DataPipe or ResumePipe, please see our Professional Services page.

Support via email

Your full name (required):


Your email address (required):
We will NOT spam you (Privacy Policy)

Company name (if applicable):


Contact phone number (required, please provide the country code):


Product:


I have purchased this product (why not login and use Premium Support?)

Product version (please see the Help\About screen or the documentation):


Please describe the problem in detail, including exactly what you were doing when the problem occurred, and how you have tried to rectify the problem. Was there an error message displayed? If so, please include the details of the error message from the dialog box. If relevant, please include the command line parameters being used:

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File attachments (Limit 2 MB each. Use the Browse button to locate the text file you would like to have converted)
File 1
File 2
File 3
All customer data is held in strictest confidence (Privacy Policy)

 

In file attachments you can include:

  • Settings files:
    • For TextPipe, the TextPipe filter file (.FLL) being used, as well as the data file or Trial Input Text, data conversion rules, the mainframe data file and copybook etc
    • For WordPipe, the WordPipe .WPP settings file and a sample Microsoft Word document
    • For ExcelPipe, the ExcelPipe .EPP settings file and a sample Microsoft Excel spreadsheet
    • For PowerPointPipe, the PowerPointPipe .PPP settings file and a sample PowerPoint presentation
  • Short videos are the best way of showing us your problem or question - see Jing which is Free - http://www.techsmith.com/jing/
  • Screen dumps of product screens or error messages - press [Alt+PrtSc] together, then open Microsoft Word or WordPad and Paste the screen. Save the document, zip it and attach it
  • Please compress attachments if larger than 2 MB. For truly large files, try a www.DetachPipe.com account or contact us for FTP details

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Support by phone or fax

Our Technical Support team is available Monday to Friday, 9am - 12:30pm and 2pm - 5pm Australian Eastern Standard Time (AEST, GMT+10 hours):

Phone - phonen1.gif (1029 bytes)+61-3 Within Australia, please call (03) . Note: This is our new number from 19-July-2007.
Fax - Fax machine +61-3 . Within Australia, please fax (03) . Please note: This is NOT a fax number for sales or purchase orders. See the Offline Purchase page for the correct number.

Victoria, Australia public holidays

See http://www.information.vic.gov.au/resources/publichols.htm