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This is a collection of frequently asked questions about
The links below demonstrate how to perform common ResumePipe
actions. If you have suggestions for other online demonstrations please contact
Other help resources
Where do I get TextPipe Pro from?
TextPipe Pro is NOT included in the ResumePipe download. You can download TextPipe separately from the DataMystic
web site - click here.
If you have purchased ResumePipe, you must download the registered
version of TextPipe Pro by logging in to the secure area using your
password. The TextPipe Pro download link is
listed underneath the ResumePipe download links.
Why can't ResumePipe see my folders?
There are a number of possibilities:
- Are you using a MAPI-compliant email program?
- If you are
using Lotus Notes you may have to re-install it to enable MAPI support -
please see our
Fix for Lotus Notes Mail Not Available as a Service to MAPI After Outlook
- Is your mail program active AND logged in?
- Is your mail folder a subfolder of the default Inbox? If
your personal folder has a different Inbox to your mail account Inbox you
may have to create a rule to copy or move all resumes to a folder where
ResumePipe can see them
GPF errors with Applix application suite
ResumePipe generates GPF errors when it handles dual-format
emails (where the body of the message also appears as an HTML attachment). This
error seems to be generated by Applix, not ResumePipe. You can work around it by
disabling the HTML attachment processing using the Attachment Types button on
the Attachments Tab.
Why aren't some attachments handled properly?
Firstly, make sure that your MS Word installation includes a
full complement of conversion filters. If not, you may not be able to process
all attachment types. Click here for instructions
on installing all of MS Word's conversion and import filters.
Secondly, the Attachment Types button on the Attachment tab
lets you configure how various attachment types are handled:
- Open (using MS Word). The
attachment is opened in MS Word. The Word conversion/import filters for the
specified attachment type must be installed for some extensions to work
successfully, otherwise the file may appear as garbage when Word reads it
- Handle manually. The email is displayed so that the
attachment can be manually opened. Any attachments that can be handled
automatically will be. The email is treated as though it has not been
processed, so the email will not be moved to a new folder and the subject
line will not be changed. The attachments is logged in the exception report
of the status window. This option is most useful for compressed attachments
such as .zip files
- Ignore. This is the default for an unlisted
attachment type. The attachment is treated as though it doesn't exist.
- Print to default Printer.
- Save to Manual handling folder.
By default, any unlisted attachment types are ignored.
How can I access other Outlook .pst/.ost files?
- Open your current .pst/.ost file in Outlook (e.g. Archive.pst)
- Set it to be the default file for mail delivery. In Outlook, this is
Tools\Email Accounts, click Next, then change the setting under Deliver new
e-mail to the following location to point to the new .pst file.
- Restart Outlook
- ResumePipe will now be pointing at Archive.pst
Why do I get an EOLESYSError on startup?
Please download the latest version of ResumePipe.
Try using the Outlook Redemption Object Model, which provides access to
blocked properties and methods:
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