ResumePipe FAQ

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This is a collection of frequently asked questions about ResumePipe.

Online Demonstrations

The links below demonstrate how to perform common ResumePipe actions. If you have suggestions for other online demonstrations please contact us.

Questions

Other help resources

Answers

Where do I get TextPipe Pro from?

TextPipe Pro is NOT included in the ResumePipe download. You can download TextPipe separately from the DataMystic web site - click here.

If you have purchased ResumePipe, you must download the registered version of TextPipe Pro by logging in to the secure area using your password. The TextPipe Pro download link is listed underneath the ResumePipe download links.

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Why can't ResumePipe see my folders?

There are a number of possibilities:

  1. Are you using a MAPI-compliant email program?
  2. If you are using Lotus Notes you may have to re-install it to enable MAPI support - please see our PDF Document technical documentation

  3. PDF Document Fix for Lotus Notes Mail Not Available as a Service to MAPI After Outlook 2000 Installation

  4. Is your mail program active AND logged in?
  5. Is your mail folder a subfolder of the default Inbox? If your personal folder has a different Inbox to your mail account Inbox you may have to create a rule to copy or move all resumes to a folder where ResumePipe can see them

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GPF errors with Applix application suite

ResumePipe generates GPF errors when it handles dual-format emails (where the body of the message also appears as an HTML attachment). This error seems to be generated by Applix, not ResumePipe. You can work around it by disabling the HTML attachment processing using the Attachment Types button on the Attachments Tab.

Why aren't some attachments handled properly?

Firstly, make sure that your MS Word installation includes a full complement of conversion filters. If not, you may not be able to process all attachment types. Click here for instructions on installing all of MS Word's conversion and import filters.

Secondly, the Attachment Types button on the Attachment tab lets you configure how various attachment types are handled:

  1. Open (using MS Word). The attachment is opened in MS Word. The Word conversion/import filters for the specified attachment type must be installed for some extensions to work successfully, otherwise the file may appear as garbage when Word reads it
  2. Handle manually. The email is displayed so that the attachment can be manually opened. Any attachments that can be handled automatically will be. The email is treated as though it has not been processed, so the email will not be moved to a new folder and the subject line will not be changed. The attachments is logged in the exception report of the status window. This option is most useful for compressed attachments such as .zip files
  3. Ignore. This is the default for an unlisted attachment type. The attachment is treated as though it doesn't exist.
  4. Print to default Printer.
  5. Save to Manual handling folder.

By default, any unlisted attachment types are ignored.

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How can I access other Outlook .pst/.ost files?

  1. Open your current .pst/.ost file in Outlook (e.g. Archive.pst)
  2. Set it to be the default file for mail delivery. In Outlook, this is Tools\Email Accounts, click Next, then change the setting under Deliver new e-mail to the following location to point to the new .pst file.
  3. Restart Outlook
  4. ResumePipe will now be pointing at Archive.pst

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Why do I get an EOLESYSError on startup?

Please download the latest version of ResumePipe.

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I'm trying to automate Outlook but keep getting nag screens from it

Try using the Outlook Redemption Object Model, which provides access to blocked properties and methods:

http://www.dimastr.com/redemption/

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