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Apps Not functional on iOS

Posted: Tue May 17, 2016 1:45 am
by khurtwilliams
The app is unusable. The screen is scrambled after login. Please see attached screen shots.

I have already tried deleting and re-installing the app several times. The problem persists. I have rebooted the phone. The problem persists.

I am using a 64GB iPhone 6 running iOS 9.3.1 with 32GB of free space available.
IMG_1911.PNG
IMG_1911.PNG (170.77 KiB) Viewed 7658 times
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IMG_1912.PNG (86.41 KiB) Viewed 7658 times

Re: Apps Not functional on iOS

Posted: Wed May 18, 2016 10:00 am
by DataMystic Support
Hi Khurt,

This is due to a problem with Basal Modelling turned on with a Basal Rate.

If you turn off the Basal Modelling under Settings\Insulin\Advanced\Model Basal, then it will work normally.

You can access this setting via the website, and when the app logs in it will pull down the new setting and work fine.

Re: Apps Not functional on iOS

Posted: Fri Nov 04, 2016 4:58 pm
by jacobcarl
Hello i am jacob. i want to know is it functional Android .

Re: Apps Not functional on iOS

Posted: Fri Nov 04, 2016 9:44 pm
by DataMystic Support