Apps Not functional on iOS

Questions and support for the PredictBGL Apps,

http://itunes.apple.com/app/id980437930
https://play.google.com/store/apps/deta ... redictbgl2

Please specify if you are using iOS or Android!

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khurtwilliams
Posts: 9
Joined: Thu Sep 10, 2015 8:55 pm

Apps Not functional on iOS

Postby khurtwilliams » Tue May 17, 2016 1:45 am

The app is unusable. The screen is scrambled after login. Please see attached screen shots.

I have already tried deleting and re-installing the app several times. The problem persists. I have rebooted the phone. The problem persists.

I am using a 64GB iPhone 6 running iOS 9.3.1 with 32GB of free space available.

IMG_1911.PNG
IMG_1911.PNG (170.77 KiB) Viewed 1284 times


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IMG_1912.PNG (86.41 KiB) Viewed 1284 times

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Re: Apps Not functional on iOS

Postby DataMystic Support » Wed May 18, 2016 10:00 am

Hi Khurt,

This is due to a problem with Basal Modelling turned on with a Basal Rate.

If you turn off the Basal Modelling under Settings\Insulin\Advanced\Model Basal, then it will work normally.

You can access this setting via the website, and when the app logs in it will pull down the new setting and work fine.
Regards,

Simon Carter, http://DataMystic.com/forums/index.php
http://PredictBGL.com - Insulin dose calculator for Type 1 diabetes
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