Page 1 of 1

Outlook 2007 crashes

Posted: Fri Sep 11, 2009 10:03 pm
by erikn
After installing DetachPipe Outlook 2007 crashes. I am also running Vista enterprise.

Is it possible to see any log to get information why it crashes.

Re: Outlook 2007 crashes

Posted: Mon Sep 14, 2009 10:11 am
by DataMystic Support
Are you using the latest version - 5.8.4?

Re: Outlook 2007 crashes

Posted: Fri Sep 18, 2009 7:41 pm
by erikn
Yes, I have just downloaded the tryout. It is a little bit annoying to try something that crasches, we are looking for a solution for about 250 users.

Re: Outlook 2007 crashes

Posted: Fri Sep 18, 2009 7:43 pm
by erikn
I forgot to say that after approx 5 restarts, I get Outlook to start without crash.

Re: Outlook 2007 crashes

Posted: Fri Sep 18, 2009 7:51 pm
by DataMystic Support
Hi Erik,

By default, all the auto-processing features of DetachPipe are disabled. So my main concern would be looking for conflicts with other AddIns. Do you have any others loaded?

Re: Outlook 2007 crashes

Posted: Fri Sep 18, 2009 8:30 pm
by erikn
Only one. Ironport spam reporting. I can uninstall that, it is so seldom I need it, Ironport almost never (maybe one spam every third month) let any spam through.

Re: Outlook 2007 crashes

Posted: Sat Sep 19, 2009 9:26 am
by DataMystic Support
Could you give that a try and let me know if there is any change?

I'd like to know, if possible, what action precedes the crash - ie what did you click on just before it crashes