Detachpip 5.6 slows down Outlook 2003

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Rud-gr
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Detachpip 5.6 slows down Outlook 2003

Postby Rud-gr » Wed Jul 09, 2008 6:22 am

Ever since installing Detachpipe Lite 5.6 my Outlook slows down to an incredibly unworkable speed while downloading my mail. Does anybody else have this problem too or is the previous version still available somewhere? My harddisk goes beserk, even when downloading just one or two mails and often it just stops dwonloading at all at the last mail of the batch.

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Re: Detachpip 5.6 slows down Outlook 2003

Postby DataMystic Support » Thu Jul 10, 2008 1:08 pm

We've tested this here, and found that Outlook itself is very slow even without DetachPipe. We're keeping it open in our bug system though.
Regards,

Simon Carter, http://DataMystic.com/forums/index.php
http://PredictBGL.com - Insulin dose calculator for Type 1 diabetes
http://DownloadPipe.com - 250,000 free software downloads
http://DetachPipe.com - send huge email attachments

Rud-gr
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Re: Detachpip 5.6 slows down Outlook 2003

Postby Rud-gr » Thu Jul 10, 2008 11:05 pm

I didn't have this problem with the previous versions though. It's really since the last update. I mean, Outlook stops my system now when downloading my mail!
Is there a way to get hold of an older version?

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Re: Detachpipe 5.6 slows down Outlook 2003

Postby DataMystic Support » Fri Jul 11, 2008 7:28 am

What was your previous version?
Regards,

Simon Carter, http://DataMystic.com/forums/index.php
http://PredictBGL.com - Insulin dose calculator for Type 1 diabetes
http://DownloadPipe.com - 250,000 free software downloads
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Rud-gr
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Re: Detachpip 5.6 slows down Outlook 2003

Postby Rud-gr » Fri Jul 11, 2008 11:20 pm

5.5, downloaded it in February 22nd.

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Re: Detachpip 5.6 slows down Outlook 2003

Postby DataMystic Support » Mon Jul 14, 2008 1:25 pm

A couple more questions for you:

Do you have any Incoming Detach settings e.g. to automatically detach incoming files? If so, what are they?
Typically, how many emails do you have in your Inbox? 30-40? 200-300? 1000+ ?
Are you now using 5.6, or 5.6.3?
We did notice a change in the logs that might cause more of a delay - in the old version we checked if an email was unread first, now we check if it has attachments first. We'll reverse this for the next version and see how it goes - it should be more efficient.
Regards,

Simon Carter, http://DataMystic.com/forums/index.php
http://PredictBGL.com - Insulin dose calculator for Type 1 diabetes
http://DownloadPipe.com - 250,000 free software downloads
http://DetachPipe.com - send huge email attachments

Rud-gr
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Re: Detachpip 5.6 slows down Outlook 2003

Postby Rud-gr » Mon Jul 14, 2008 3:52 pm

Yes, I have set incoming and outgoing mail to automatically detach to a folder on my computer.
- detach automatically
- no compression
- retain icons
- ignore embedded attachments

I get about 10-30 mails a day but it is incredibly slow even if I receive just 1 mail. Basically my computer stalls for a bunch of seconds too, never happended in older versions
I have this problem with version 5.6.3 and 5.6 ( I downgraded to a slightlyolder version I had lying around but that didn't help either).

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Re: Detachpip 5.6 slows down Outlook 2003

Postby DataMystic Support » Mon Jul 14, 2008 7:36 pm

Which version (precisely) are you using now?

Please paste in the filename mask so we can look at it.

I can image one circumstance that might cause an issue - if you received attachments with the same filename, each file being relatively large (e.g. 1MB+), then DetachPipe would spend a fair bit of time checking all the old files with the same base name to check for duplicates.
Regards,

Simon Carter, http://DataMystic.com/forums/index.php
http://PredictBGL.com - Insulin dose calculator for Type 1 diabetes
http://DownloadPipe.com - 250,000 free software downloads
http://DetachPipe.com - send huge email attachments

Rud-gr
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Joined: Wed Jul 09, 2008 6:19 am

Re: Detachpip 5.6 slows down Outlook 2003

Postby Rud-gr » Mon Jul 14, 2008 9:29 pm

No, it happens with ALL mails. Wether they have attchments or not, wether they are 3Kb or 3Mb. As soon as I deinstall Detachpipe all works fine.
Right now I'm using 5.6 (not 5.6.3.)

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Re: Detachpip 5.6 slows down Outlook 2003

Postby DataMystic Support » Mon Jul 14, 2008 9:44 pm

Ok, we've just put up v5.6.4 with the new changes. Try it out and let us know how it goes for you.

Please paste your filename mask settings for us.
Regards,

Simon Carter, http://DataMystic.com/forums/index.php
http://PredictBGL.com - Insulin dose calculator for Type 1 diabetes
http://DownloadPipe.com - 250,000 free software downloads
http://DetachPipe.com - send huge email attachments

Rud-gr
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Joined: Wed Jul 09, 2008 6:19 am

Re: Detachpip 5.6 slows down Outlook 2003

Postby Rud-gr » Mon Jul 14, 2008 10:18 pm

tried it but the problem stayed. :-(

C:\Attachments\[Filename].[Extension]

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Re: Detachpipe 5.6 slows down Outlook 2003

Postby DataMystic Support » Tue Jul 15, 2008 8:47 am

Ok, all attachments are being saved to the one folder.

1. Do many of your attachments have the same name?
2. How many files are in the folder C:\Attachments\ ?
Regards,

Simon Carter, http://DataMystic.com/forums/index.php
http://PredictBGL.com - Insulin dose calculator for Type 1 diabetes
http://DownloadPipe.com - 250,000 free software downloads
http://DetachPipe.com - send huge email attachments

Rud-gr
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Joined: Wed Jul 09, 2008 6:19 am

Re: Detachpip 5.6 slows down Outlook 2003

Postby Rud-gr » Tue Jul 15, 2008 4:57 pm

I emptied the folder, doesn't make a difference (had 1000+ files in it).

Rud-gr
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Re: Detachpip 5.6 slows down Outlook 2003

Postby Rud-gr » Tue Jul 15, 2008 4:58 pm

Can I just try to use an older version, see if that works!

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Re: Detachpip 5.6 slows down Outlook 2003

Postby DataMystic Support » Fri Jul 18, 2008 11:07 am

Organizing this for you now through a http://www.DetachPipe.com account - another service from DataMystic!

I just need your purchase receipt number - please email it to us with a note
Regards,

Simon Carter, http://DataMystic.com/forums/index.php
http://PredictBGL.com - Insulin dose calculator for Type 1 diabetes
http://DownloadPipe.com - 250,000 free software downloads
http://DetachPipe.com - send huge email attachments


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