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no button in outlook

Posted: Tue Jul 17, 2007 2:30 am
by ErikNRC
We just bought few detachpipe licenses and I cannot get the button to show in outlook 2003 on my pc. I'm not sure where to start... I looked in the COM extension and add ons and no sign of detachpipe...
However, the button is showing in word and other office apps.

Erik.

Posted: Tue Jul 17, 2007 7:59 am
by DataMystic Support
Hi Erik,

From the FAQ (http://www.datamystic.com/detachpipe/faq.html)

Q. The DetachPipe Add-In has disappeared from my Outlook! How do I get it back!
A. Under Help\About, click the button [Disabled Items].

Posted: Tue Jul 17, 2007 8:06 am
by ErikNRC
DataMystic Support wrote:Hi Erik,

From the FAQ (http://www.datamystic.com/detachpipe/faq.html)

Q. The DetachPipe Add-In has disappeared from my Outlook! How do I get it back!
A. Under Help\About, click the button [Disabled Items].
That did the trick! Thanks alot.

Erik

new user, that didnt work for me

Posted: Wed Mar 26, 2008 3:23 pm
by thomasjhannigan
running outlook 2007 on windows vista using the lite version and i have the same problem - no icon in outlook. Resstarted and tried the above but no help

Posted: Wed Mar 26, 2008 4:26 pm
by DataMystic Support
Hi Thomas,

As you using 5.5.3? We just updated this to add a new 'DetachPipe' toolbar - you can find it under View\toolbar and it should be ticked.

no toolbar

Posted: Wed Mar 26, 2008 9:05 pm
by thomasjhannigan
hi - yes i appear to be using that version (based on the "whats new in 5.5.3" file in the folder structure) but dont see that as a toolbar option. just have the standard, advanced, web and google desktop

Posted: Thu Mar 27, 2008 7:20 am
by DataMystic Support
Ok, we're re-releasing 5.5.3 without the toolbar change until we can sort it out. The evaluation download link is
http://www.datamystic.com/detachpipe2.exe

thanks

Posted: Thu Mar 27, 2008 12:10 pm
by thomasjhannigan
great thanks. How do I apply the license to this download version. I installed this link and it works fine but I do not see a place to apply the license and remove the restrictions

Posted: Thu Mar 27, 2008 12:45 pm
by DataMystic Support
You need to login to get the non-evaluation version