no button in outlook

Discuss DetachPipe.com huge attachment service and DetachPipe attachment management Add On for Microsoft Outlook. Get help with installation and running, notify us of bugs, request new features and enhancements.

Moderators: DataMystic Support, Moderators

ErikNRC
Posts: 2
Joined: Tue Jul 17, 2007 2:23 am
Location: Ottawa, Canada

no button in outlook

Postby ErikNRC » Tue Jul 17, 2007 2:30 am

We just bought few detachpipe licenses and I cannot get the button to show in outlook 2003 on my pc. I'm not sure where to start... I looked in the COM extension and add ons and no sign of detachpipe...
However, the button is showing in word and other office apps.

Erik.

User avatar
DataMystic Support
Site Admin
Posts: 2138
Joined: Mon Jun 30, 2003 12:32 pm
Location: Melbourne, Australia
Contact:

Postby DataMystic Support » Tue Jul 17, 2007 7:59 am

Hi Erik,

From the FAQ (http://www.datamystic.com/detachpipe/faq.html)

Q. The DetachPipe Add-In has disappeared from my Outlook! How do I get it back!
A. Under Help\About, click the button [Disabled Items].
Regards,

Simon Carter, http://DataMystic.com/forums/index.php
http://PredictBGL.com - Insulin dose calculator for Type 1 diabetes
http://DownloadPipe.com - 250,000 free software downloads
http://DetachPipe.com - send huge email attachments

ErikNRC
Posts: 2
Joined: Tue Jul 17, 2007 2:23 am
Location: Ottawa, Canada

Postby ErikNRC » Tue Jul 17, 2007 8:06 am

DataMystic Support wrote:Hi Erik,

From the FAQ (http://www.datamystic.com/detachpipe/faq.html)

Q. The DetachPipe Add-In has disappeared from my Outlook! How do I get it back!
A. Under Help\About, click the button [Disabled Items].


That did the trick! Thanks alot.

Erik

thomasjhannigan
Posts: 3
Joined: Wed Mar 26, 2008 3:21 pm

new user, that didnt work for me

Postby thomasjhannigan » Wed Mar 26, 2008 3:23 pm

running outlook 2007 on windows vista using the lite version and i have the same problem - no icon in outlook. Resstarted and tried the above but no help

User avatar
DataMystic Support
Site Admin
Posts: 2138
Joined: Mon Jun 30, 2003 12:32 pm
Location: Melbourne, Australia
Contact:

Postby DataMystic Support » Wed Mar 26, 2008 4:26 pm

Hi Thomas,

As you using 5.5.3? We just updated this to add a new 'DetachPipe' toolbar - you can find it under View\toolbar and it should be ticked.
Regards,

Simon Carter, http://DataMystic.com/forums/index.php
http://PredictBGL.com - Insulin dose calculator for Type 1 diabetes
http://DownloadPipe.com - 250,000 free software downloads
http://DetachPipe.com - send huge email attachments

thomasjhannigan
Posts: 3
Joined: Wed Mar 26, 2008 3:21 pm

no toolbar

Postby thomasjhannigan » Wed Mar 26, 2008 9:05 pm

hi - yes i appear to be using that version (based on the "whats new in 5.5.3" file in the folder structure) but dont see that as a toolbar option. just have the standard, advanced, web and google desktop

User avatar
DataMystic Support
Site Admin
Posts: 2138
Joined: Mon Jun 30, 2003 12:32 pm
Location: Melbourne, Australia
Contact:

Postby DataMystic Support » Thu Mar 27, 2008 7:20 am

Ok, we're re-releasing 5.5.3 without the toolbar change until we can sort it out. The evaluation download link is
http://www.datamystic.com/detachpipe2.exe
Regards,

Simon Carter, http://DataMystic.com/forums/index.php
http://PredictBGL.com - Insulin dose calculator for Type 1 diabetes
http://DownloadPipe.com - 250,000 free software downloads
http://DetachPipe.com - send huge email attachments

thomasjhannigan
Posts: 3
Joined: Wed Mar 26, 2008 3:21 pm

thanks

Postby thomasjhannigan » Thu Mar 27, 2008 12:10 pm

great thanks. How do I apply the license to this download version. I installed this link and it works fine but I do not see a place to apply the license and remove the restrictions

User avatar
DataMystic Support
Site Admin
Posts: 2138
Joined: Mon Jun 30, 2003 12:32 pm
Location: Melbourne, Australia
Contact:

Postby DataMystic Support » Thu Mar 27, 2008 12:45 pm

You need to login to get the non-evaluation version
Regards,

Simon Carter, http://DataMystic.com/forums/index.php
http://PredictBGL.com - Insulin dose calculator for Type 1 diabetes
http://DownloadPipe.com - 250,000 free software downloads
http://DetachPipe.com - send huge email attachments


Return to “DetachPipe.com and DetachPipe Add On Support”

Who is online

Users browsing this forum: No registered users and 3 guests