The v10.0 installer doesn't warn that a 32-bit version of TextPipe is already installed when TextPipe x64 is selected

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DFH
Posts: 636
Joined: Sun Dec 09, 2007 2:49 am
Location: UK

The v10.0 installer doesn't warn that a 32-bit version of TextPipe is already installed when TextPipe x64 is selected

Postby DFH » Sun Aug 28, 2016 1:18 am

The v10.0 installer doesn't warn the user that a 32-bit version of TextPipe is already installed when TextPipe x64 is selected for installation.

Thus I ended up not with old files overwritten, but with a separate installation. See
https://www.dropbox.com/s/43ti9ihmn41im3d/Screenshot%202016-08-26%2020.04.25.png?dl=0

The installation instructions on the DataMystic website secure area do not even hint about this potential problem.

The latest instructions no longer advise the user to Uninstall any previous version of TextPipe,
as it's indicated that installing to the same folder will overwrite existing files.

A user blindly accepting the installer defaults may not deliberately choose the Program Files (x86) folder to install TextPipe x64.

As v10.0 is the first version to have a 64-bit edition, most users updating from an earlier version are likely to experience the same surprises.

Best regards,

David
Last edited by DFH on Sun Aug 28, 2016 1:30 am, edited 1 time in total.

DFH
Posts: 636
Joined: Sun Dec 09, 2007 2:49 am
Location: UK

Re: The v10.0 installer doesn't warn that a 32-bit version of TextPipe is already installed when TextPipe x64 is selecte

Postby DFH » Sun Aug 28, 2016 1:29 am

This could be confusing to some users.

e.g. The shortcuts in the Windows Start Menu folder for TextPipe now has only a single option for Uninstall.
i.e. Even though it has shortcuts for both versions of TextPipe.

Start Menu folder screenshot (cropped):

https://www.dropbox.com/s/kh1yg8v37wqrd0p/Screenshot%202016-08-27%2016.24.53.png?dl=0

David

DFH
Posts: 636
Joined: Sun Dec 09, 2007 2:49 am
Location: UK

Re: The v10.0 installer doesn't warn that a 32-bit version of TextPipe is already installed when TextPipe x64 is selecte

Postby DFH » Mon Aug 29, 2016 11:46 pm

Further observation:
The following registry keys did not change path value after the x64 edition was the last one opened.

Code: Select all

"soundFile"="C:\\Program Files (x86)\\DataMystic\\TextPipe\\sound.wav"
"rootDir"="C:\\Program Files (x86)\\DataMystic\\TextPipe\\"


David

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Re: The v10.0 installer doesn't warn that a 32-bit version of TextPipe is already installed when TextPipe x64 is selecte

Postby DataMystic Support » Thu Sep 01, 2016 11:21 am

Thanks David - we've updated the download information to address this issue.
Regards,

Simon Carter, http://DataMystic.com/forums/index.php
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