Loading V8.6.7 on Win XP 64-Bit

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KBliss
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Loading V8.6.7 on Win XP 64-Bit

Postby KBliss » Sat Nov 20, 2010 7:02 am

I am having issues with TextPipe on a WinXP 64-bit PC. It was working fine at one point. Unfortunately, I don't know which version. I do know that v8.6.2 and v8.6.7 will bring up a message saying I need to have the Server version loaded on the PC. The PC is running Win XP Profession x64 Edition 2003 with SP2 applied.

Any ideas? I didn't see anything on the forums that would give me a clue.

Thanks,
Ken

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Re: Loading V8.6.7 on Win XP 64-Bit

Postby DataMystic Support » Mon Nov 22, 2010 4:01 pm

Windows XP 64-bit edition identifies itself as a Server class computer.

In TextPipe 8.6.2, we made a change intended to prevent XP 64 bit from causing this issue.

It sounds like this has not worked. Please get back to me to confirm and we will work on a solution for you.
Regards,

Simon Carter, http://DataMystic.com/forums/index.php
http://PredictBGL.com - Insulin dose calculator for Type 1 diabetes
http://DownloadPipe.com - 250,000 free software downloads
http://DetachPipe.com - send huge email attachments

KBliss
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Re: Loading V8.6.7 on Win XP 64-Bit

Postby KBliss » Wed Nov 24, 2010 6:03 am

I can confirm both the v8.6.2 and v8.6.7 are giving us the same error.

Thanks,
Ken

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Re: Loading V8.6.7 on Win XP 64-Bit

Postby DataMystic Support » Fri Dec 10, 2010 4:54 pm

Hi Ken - we will send you a test tool next week to help us determine the best approach.
Regards,

Simon Carter, http://DataMystic.com/forums/index.php
http://PredictBGL.com - Insulin dose calculator for Type 1 diabetes
http://DownloadPipe.com - 250,000 free software downloads
http://DetachPipe.com - send huge email attachments

KBliss
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Joined: Sat Feb 14, 2009 1:57 am

Re: Loading V8.6.7 on Win XP 64-Bit

Postby KBliss » Fri Dec 10, 2010 11:30 pm

Sounds good. Thanks, Simon!

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Re: Loading V8.6.7 on Win XP 64-Bit

Postby DataMystic Support » Tue Dec 14, 2010 8:08 am

Hi Ken,

Can you please download and run the attached server detection test application? It should now show your win xp x64 machine as 'not a server'.
Attachments
test_detect_server.zip
Test for Windows XP x64 edition
(215.79 KiB) Downloaded 342 times
Regards,

Simon Carter, http://DataMystic.com/forums/index.php
http://PredictBGL.com - Insulin dose calculator for Type 1 diabetes
http://DownloadPipe.com - 250,000 free software downloads
http://DetachPipe.com - send huge email attachments

KBliss
Posts: 21
Joined: Sat Feb 14, 2009 1:57 am

Re: Loading V8.6.7 on Win XP 64-Bit

Postby KBliss » Wed Dec 15, 2010 1:18 am

Hi, Simon,

It look promising! There were two pop-ups with the following messages:

Win32MajorVersion=5 Win32MinorVersion=2

and

1. IsWow64Process **IS** available - this IS XP x64 - so is NOT server OS

Thanks,
Ken

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Re: Loading V8.6.7 on Win XP 64-Bit

Postby DataMystic Support » Wed Dec 15, 2010 11:53 am

Thanks Ken - that change will be in the next release, possibly by early next week.
Regards,

Simon Carter, http://DataMystic.com/forums/index.php
http://PredictBGL.com - Insulin dose calculator for Type 1 diabetes
http://DownloadPipe.com - 250,000 free software downloads
http://DetachPipe.com - send huge email attachments

KBliss
Posts: 21
Joined: Sat Feb 14, 2009 1:57 am

Re: Loading V8.6.7 on Win XP 64-Bit

Postby KBliss » Thu Dec 16, 2010 12:24 am

Excellent! Thanks, Simon!

DFH
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Re: Loading V8.6.7 on Win XP 64-Bit

Postby DFH » Thu Dec 16, 2010 5:00 am

Did you tell this user that the TextPipe context menu does not work on the 64-bit OS ?

David

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Re: Loading V8.6.7 on Win XP 64-Bit

Postby DataMystic Support » Thu Dec 16, 2010 8:04 am

As far as I have read, there are 32-bit versions of both IE and WIndows Explorer available for x64 systems. So there is a workaround.
Regards,

Simon Carter, http://DataMystic.com/forums/index.php
http://PredictBGL.com - Insulin dose calculator for Type 1 diabetes
http://DownloadPipe.com - 250,000 free software downloads
http://DetachPipe.com - send huge email attachments

KBliss
Posts: 21
Joined: Sat Feb 14, 2009 1:57 am

Re: Loading V8.6.7 on Win XP 64-Bit

Postby KBliss » Wed Jan 19, 2011 2:26 am

Hi, Simon,

Just wondering if the release was made for this fix. I haven't seen anything on the "what's new" page.

Thanks,
Ken

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Re: Loading V8.6.7 on Win XP 64-Bit

Postby DataMystic Support » Wed Jan 19, 2011 2:38 pm

Hi Ken,

The fix has been tested but has not been released yet. When we return from holidays on Jan 28th this will be done.
Regards,

Simon Carter, http://DataMystic.com/forums/index.php
http://PredictBGL.com - Insulin dose calculator for Type 1 diabetes
http://DownloadPipe.com - 250,000 free software downloads
http://DetachPipe.com - send huge email attachments

KBliss
Posts: 21
Joined: Sat Feb 14, 2009 1:57 am

Re: Loading V8.6.7 on Win XP 64-Bit

Postby KBliss » Thu Feb 17, 2011 4:22 am

Hi, Simon,

TextPipe 8.7 works like a charm on the Win XP 64 PCs.

Thanks!
Ken

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Re: Loading V8.6.7 on Win XP 64-Bit

Postby DataMystic Support » Thu Feb 17, 2011 8:39 am

Excellent! Thanks for letting us know!
Regards,

Simon Carter, http://DataMystic.com/forums/index.php
http://PredictBGL.com - Insulin dose calculator for Type 1 diabetes
http://DownloadPipe.com - 250,000 free software downloads
http://DetachPipe.com - send huge email attachments


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