FAQ

This is a collection of frequently asked questions about EmailPipe.

Questions

• What the latest version of EmailPipe?
• How to Schedule EmailPipe using Windows Scheduler
• Why can't EmailPipe see my folders?
• Step-by-step connecting to Lotus Notes and other MAPI clients white paper
• Fix for Lotus Notes Mail Not Available as a Service to MAPI After Outlook 2000 Installation
• How do I connect Outlook to Lotus Notes?
• GPF errors with Applix application suite

• How can I access other Outlook .pst files?

Other help resources

• Tutorials and User Guides
• EmailPipe works best with Outlook 2002 (10.4219.4219 SP-2). Earlier versions of Outlook have many memory leaks that require you to shut down both EmailPipe and Outlook before re-running EmailPipe (this is an Outlook problem!). Other MAPI providers such as Lotus Notes have varying degrees of MAPI compliance.
• Other downloads
• Online discussion forums
• EmailPipe Online Manual (Download) - press F1 or click on Index or Contents in the Help menu. Various translations are available here.
• Technical support

Answers

Why can't EmailPipe see my folders?

There are a number of possibilities:

1. Are you using a MAPI-compliant email program?
2. If you are using Lotus Notes you may have to re-install it to enable MAPI support - please see our technical documentation

3. Fix for Lotus Notes Mail Not Available as a Service to MAPI After Outlook 2000 Installation

4. Is your mail program active AND logged in?
5. Is your mail folder a subfolder of the default Inbox? If your personal folder has a different Inbox to your mail account Inbox you may have to create a rule to copy or move all resumes to a folder where EmailPipe can see them

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GPF errors with Applix application suite

EmailPipe generates GPF errors when it handles dual-format emails (where the body of the message also appears as an HTML attachment). This error seems to be generated by Applix, not EmailPipe. You can work around it by disabling the HTML attachment processing using the Attachment Types button on the Attachments Tab.

How can I access other Outlook .pst files?

1. Open your current .pst file in Outlook (e.g. Archive.pst)
2. Set it to be the default file for mail delivery. In Outlook 2002, this is Tools\Email Accounts, click Next, then change the setting under Deliver new e-mail to the following location to point to the new .pst file.
3. Restart Outlook
4. EmailPipe will now be pointing at Archive.pst

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