DetachPipe FAQ

This is a collection of frequently asked questions about DetachPipe.

Online Demonstrations

The links below demonstrate how to perform common DetachPipe actions. If you have suggestions for other online demonstrations please contact us.

• Quick Demo

If you are running a firewall such as ZoneAlarm or privacy software that prevents popup windows, this software will be inserting JavaScript code into the top of every page you view. The Demo software cannot cope with this alteration, so please disable this feature of your software in order to view them.

Other help resources

• Tutorials and User Guides
• Other downloads
• Online discussion forums
• DetachPipe Online Manual (Download) - press F1 or click on Index or Contents in the Help menu. Various translations are available here.
• Technical support

Questions

• Q. DetachPipe's hyperlinks do not work.
  A. There are a number of possibilities:
  1. If you use Outlook 2000, then you must use Internet Explorer as your default browser, not Firefox
  2. Windows can lose its registry settings that control how hyperlinks are opened. Try the following resources:

     • http://support.microsoft.com/kb/257464
     • http://forums.cnet.com/5208-6121_102-0.html?forumID=45&threadID=182354&messageID=1991586
     • http://support.microsoft.com/default.aspx?scid=kb;en-us;823301
     • If that doesn't help try repairing IE. Either from Control Panel\Add Remove (select Microsoft Internet Explorer, click on button, select Repair) or by downloading and running IEFIX from http://windowsxp.mvps.org/IEFIX.htm
     • http://forums.techarena.in/windows-xp-support/623568.htm

• Q. When I forward an email the attachments are not put back
  A. Yes they are - this step occurs just prior to the email being sent, so you need to actually send the email to see it in action. Send it to an external account such as a gmail account and you will see it is working perfectly :-)
   
• Q. My PST file is not any smaller - how do I compact it?
  A. Unfortunately Outlook does not let DetachPipe provide an easy short cut to compact your PST file after removing hundreds of attachments! Please follow these steps to compact your PST
   
• Q. What are DetachPipe's filename placeholders?
  A. See here.
   
• Q. When exiting Outlook, it reports an error. When Outlook restarts, it says
  
  Outlook experienced a serious error the last time the addon DetachPipe for Outlook’ was opened. Would you like to disable this add-in?
  To reactivate this add-in, click About Microsoft Office Outlook on the Help menu, and then click Disabled Items
  
  A. This is caused by a bug in Microsoft Outlook (we actually experienced this during our own testing). Please use Windows Update to get the latest Outlook patch.
   
• Q. The DetachPipe Add-In has disappeared from my Outlook! How do I get it back!
  A. Try 2 places -
  1. Ensure Microsoft Outlook's View Menu\Toolbars\Standard is checked
  2. Under Help\About, click the button [Disabled Items].
  or, under Outlook 2007 (Vista), you'll find it under Tools Menu > Trust Center and click Add-ins, or try the AddIns ribbon
   
• Q. DetachPipe's menu bar appears in Microsoft Word, even when uninstalled
  A. Microsoft applications seem to cache our menu items (in normal.dot). In Microsoft Word, go Tools Menu\Customize, choose Standard toolbar, and click [Reset]. This resets the changes made to the toolbar. Then re-install DetachPipe
   
• Q. What email clients do you support?
  A. Just Microsoft Outlook (not Express)
   
• Q. Outlook 2007 error - Microsoft Office has identified a potential security concern. This location may be unsafe. blocked:http://..... Do you want to continue?
  A. Please see this article. The best workaround is to edit the url by right-clicking it, copy it, paste into IE's address bar and removed 'blocked:'
   
• Q. How to disable this message - An application is trying to access the address book. Do you want to allow this? If this is unexpected, it may due to virus and you should choose "no"
  A.  See this article
   
• Q. How do I connect Outlook to Lotus Notes?
   
• Q. Attachments on some Rich Text and HTML formatted Outlook mails can't be Detached
  A. When you embed an image inside RTF or HTML emails, Outlook sometimes (depending on the version) chooses to encoded it with RTF or HTML code rather than as a 'real attachment'. Converting the emails to plain text forces Outlook to convert it to a real attachment, which DetachPipe can usually deal with.
   
• Position:30 MAPI_E_CALL_FAILED - occurs when you open DetachPipe standalone:
  
  1. Do you have administrator rights to access the registry?
  2. If you use other email programs, select Control Panel / Internet Options / Programs / E-mail -> change to Outlook